Freefoam Explains Customer Service Success

Leading roofline manufacturer Freefoam Plastics has gave an insight into its unique service culture that provides customers with a level of service unavailable from any other supplier in the market.

The service culture at Freefoam developed from a desire to go the extra mile for its customers.

The speed of its adoption was helped by the fact that Freefoam encourages its employees to work in different departments throughout the Company, thus gaining a real appreciation of the importance of each function in meeting and exceeding the needs of its customers.

Colin St. John (pictured), Freefoam General Manager, said: "Giving our team members the opportunity to grow is part of the way we work at Freefoam.


"The spreading of the service culture throughout the company is a wonderful, yet essential, by-product of their growth."

Some examples of going the extra mile include flexible production scheduling to accommodate customer needs; flexible order processing guidelines that are used as a platform, not a ceiling, to work to; flexible picking of products in the warehouse to accommodate late orders; and flexible delivery scheduling for deliveries throughout the UK.

Sefa Memetovic, Director, Highline Building Plastics, said: "As a customer of Freefoam Plastics for several years we’ve had the pleasure of experiencing the Freefoam difference first hand.

"All roofline suppliers have their service procedures that they try to maintain, but Freefoam isn’t happy with that. Freefoam goes the extra mile to meet our needs each and every time with a high quality and flexible service.

"Let's just say that Freefoam is one of the very few companies we’ve come across that exceeds our expectations on a consistent basis."

(PR/JM)