NI Water has expanded its Self Service Portal with a major digital transformation.

Customers and employees will now benefit from improved digital features with added functionality of simple to use and environmentally friendly processes.

You can now apply online: 

• If you need a New Connection for water or wastewater to our network

• If you are a builder and need a Sewer Adoption (Article 161)

• If you are a business that needs to discharge trade effluent or a customer with an existing trade effluent consent.

Des Nevin, Director of Customer and Operations at NI Water said: "Customers are at the heart of our business, and we are delighted that we are now providing access to improved online procedures to deliver a multi-channel experience.


"Working in partnership with local leading industry experts, Codec, we've been able to use cutting-edge technology to provide an intuitive online process. We will support new and existing customers as they transition onto our enhanced Self Service Portal and benefit from the optimised and more efficient processes. This approach will help to reduce waste and is part of our wider plans to help build a faster, cleaner and greener society.  

"Our developers will also see a change in payment requirements which will be highlighted as they work through the online application process. Further key features include the ability to upload and receive documents digitally, make secure payments and sign documents electronically."

John Molloy, Head of Operations for Business Applications at Codec Ireland added: "Digital transformation isn't just about technology, it's about creating a vision, driving change, and delivering results. Partnerships are the fuel for successful transformations, and our collaboration with NI Water was nothing short of extraordinary. Together, we turned challenges into opportunities and delivered a digital transformation that will benefit users for years to come."