Problems were reported with the filtration process at the plant which resulted in the Notice being issued, affecting approximately 10,500 people supplied by Glenary Public Water Supply.
A team of experts from Irish Water and Tipperary County Council are working to implement solutions to improve the filtration systems at Glenary Water Treatment Plant with a view to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.
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Colin Cunningham, Irish Water's Asset Operations Lead said: "Public health is Irish Water's number one priority and we would like to assure customers that the notice has been put in place to protect customers. We met with representatives from the Clonmel area and across the county yesterday at Councillor workshops and are aware of how this notice is affecting everyone. We thank our customers in advance for their patience and cooperation while we work as safely and as efficiently as possible to rectify the situation.
"We advise customers in the affected areas to adhere to the Boil Water Notice until further notice. We will continue to work closely with Tipperary County Council and the HSE to monitor the supply and lift the notice when it is safe to do so. We will issue a further update as soon as more information is available.
"If customers are unsure as to whether their property is on the Boil Water Notice, please contact our customer team who will confirm if your property is on the notice over the phone. Our customer care helpline is open 27/7 on 1800 278 278."
