Under the contract, ESBI will support the development and implementation of a blueprint customer service framework to be rolled out across five locally licensed, distribution and supply companies in Oman. This will involve a detailed review of all existing customer functions, systems and related personnel profiles, and the development of a comprehensive 'Blueprint Design' manual for implementation in all five companies. Commenting on the win, Ollie Brogan, Managing Director at ESB International said: "This contract represents a significant milestone for ESB International as it gives us a very strong platform from which to further develop our business in Oman, which is one of our strategic growth markets. It will also help us to achieve our goal of doubling the volume of our international business within five years."
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He added: "ESB International has a unique advantage over other engineering consultancies because we not only have practical experience of the energy sector we also see things from a utility perspective, which improves the service that we can deliver to clients such as EHC."
(CD/MH)
