ESB Networks has launched its new 'PowerCheck' app and website which provide real time information to customers regarding planned and unplanned power supply interruptions, including projected restoration times.
The free app, which is accessible through Smartphones (iPhones and Android), and the website was unveiled to customers visiting the ESB stand at the National Ploughing Championships in New Ross, Co Wexford.
Announcing the launch, Paul Mulvaney, Head of Distribution and Customer Services with ESB Networks said: "Interruptions to power supplies are rare, but when they do occur, customers want to find out quickly and easily when their power will be restored. We are still happy to hear from customers by phone, but PowerCheck provides an alternative for people who would prefer to access this information online or through their Smartphones."
Mr Mulvaney continued: "Since 2001, we have succeeded in reducing unplanned interruptions by 62 percent, with the average customer now experiencing just over an hour of lost supply per year as a result of network faults."
(CD)
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